Team Lead, Customer Experience
Havenly
About this role
A Team Lead, Customer Experience manages day-to-day operations for the CX team, focusing on performance, coaching, and process improvement to deliver exceptional customer experiences across multiple brands.
Skills
Qualifications
About Havenly
havenly.comHavenly is an online interior design and home decorating service that connects people with professional designers to create personalized room designs. The company offers affordable room projects starting at $79 and delivers design plans, product recommendations, and shopping links through a digital platform. Founded in 2014 by Lee Mayer and based in Denver, CO, Havenly targets everyday homeowners and renters seeking accessible, real‑person design help. Customers choose Havenly for convenient remote collaboration, curated selections, and turnkey design solutions delivered online.
Recent company news
Business of HomeHavenly acquires The Expert
4 weeks ago
ForbesInside Havenly’s Growth: Lee Mayer On Acquisitions, Interior Define, And The Role Of AI In Design
Sep 16, 2025
Fast CompanyAI is about to make it faster (and a whole lot cheaper) to redesign your home
Oct 17, 2025
The Spruce7 Budget-Friendly Online Interior Design Services
Nov 10, 2025
The Colorado SunHow Colorado companies are dealing with Trump's tariffs, including one that faced a $42 million bill
Dec 15, 2025
About Havenly
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Havenly.
Salary
$50k – $60k
per year