Customer Success Associate (Voice & Non-Voice)
Shell plc(1 month ago)
About this role
A Customer Operations Specialist (Loyalty) at Shell delivers frontline customer support for the Retail Order-to-Delivery journey, focusing on the Retail Loyalty program and digital contact channels. The role represents the Shell brand across phone, email, live chat and social media while supporting the overall customer experience and operational integrity. Based in Manila, this is an entry-level position within Shell Business Operations.
Required Skills
- Customer Service
- Live Chat
- Social Media
- Ticketing
- Email Support
- Phone Support
- Loyalty Management
- Data Integrity
- Microsoft Office
- Communication
+2 more
Qualifications
- Bachelor Degree
About Shell plc
shell.comShell is a global group of energy and petrochemical companies. Learn more about Shell on our global website.
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