Customer Success Associate

hyperexponential(1 month ago)

HybridFull TimeJunior$62,226 - $82,881 (estimated)Revenue

About this role

A Customer Success Associate at hyperexponential (hx) is responsible for ensuring that a diverse portfolio of insurance customers derive measurable value from hx's AI-powered products. The role involves defining success metrics, proactively managing customer health, delivering quarterly business reviews, and identifying opportunities for further value addition. The associate will collaborate with sales and product teams to enhance customer adoption and satisfaction while communicating the platform's business impact effectively. Strong analytical skills, customer-facing experience, and a passion for technology are essential for success in this position.

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Required Skills

Customer Success
Proactive Engagement
Analytical Thinking
Metric Tracking
Portfolio Management
Risk Identification
QBRs
Account Plans
Communication Skills
Presentation Skills

+8 more

About hyperexponential

hyperexponential.com

Hyperexponential is a pioneering technology firm providing cutting-edge pricing decision intelligence solutions specifically developed for the insurance industry. Their platform, hx Renew, leverages AI, automation, and advanced analytics to empower commercial insurers to optimize underwriting processes, significantly reduce decision times, and improve profitability. With a robust customer base that includes over 40 enterprise clients and more than $50 billion in gross written premiums processed annually, Hyperexponential is transforming how insurers manage risks and pricing strategies.