Enterprise Customer Success Manager - DACH
Navan(1 month ago)
About this role
An Enterprise Customer Success Manager who acts as a trusted advisor to named strategic customers, ensuring they realize maximum value from the platform across the customer lifecycle. The role partners with customer C‑suite and internal teams (Sales, Product, Engineering, Support, Finance, Marketing) to drive adoption, retention, and satisfaction. It focuses on onboarding, strategic business reviews, and aligning customer goals to measurable success metrics.
Required Skills
- Customer Success
- Account Management
- Relationship Building
- Onboarding
- Product Training
- Adoption
- Retention
- Integration Management
- Strategic Planning
- Health Checks
+10 more
Qualifications
- Bachelor's Degree (Preferred)
About Navan
navan.comNavan is a corporate travel management platform that streamlines business travel and expense processes in a single app. It combines travel booking, expense automation, corporate card management, real-time reporting and policy controls to help companies save time, reduce costs, and gain visibility. The platform also provides traveler safety and duty-of-care features plus integrations with finance and HR systems. Organizations use Navan for its unified workflow, analytics, and global coverage across flights, hotels, ground transportation, and payments.
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