Customer Success Director, Strategic Accounts

United States - Genesys Cloud Services, Inc.(3 months ago)

HybridFull TimeDirector$120,400 - $223,600Customer Success

About this role

The Customer Success Director at Genesys partners with enterprise customers to advise and enable their customer experience (CX) vision using the Genesys Cloud platform. This strategic, consultative role builds long-term relationships, engages with executive stakeholders, and leverages technical expertise to drive adoption and measurable business outcomes. The director also acts as a customer advocate across the organization to ensure successful implementation and sustained value realization.

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Required Skills

Customer Success
Account Management
Executive Engagement
Strategic Planning
Renewal Management
Cross-Selling
SaaS
CRM
Data Analysis
Presentation

+2 more

Qualifications

Bachelor's Degree

About United States - Genesys Cloud Services, Inc.

genesys.com

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