Customer Success Specialist

D2L(25 days ago)

HybridFull TimeMedior$75,862 - $101,332 (estimated)Customer Success

About this role

The Customer Success Specialist at D2L partners with customers to drive measurable outcomes, operational efficiency, and long-term growth through effective use of the Brightspace platform. The role combines deep product expertise, industry insight, and consultative capability to design, execute, and manage customer success and adoption plans aligned to institutional and business goals. Success is measured by customer adoption, realized value, and sustained outcomes. The position is hybrid and based out of Melbourne.

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Required Skills

Strategic Partnering
Adoption Strategy
Product Expertise
Industry Insight
Consultative Capability
Value Realization
Adoption Initiatives
Usage Analysis
Customer Health
Risk Management

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About D2L

d2l.com

New Relic is a cloud‑based observability platform that provides full‑stack visibility into applications, infrastructure, logs, metrics, and distributed traces. Its New Relic One SaaS offering unifies telemetry, real‑time dashboards, alerting, and analytics (NRQL) so engineering and DevOps teams can detect, investigate, and resolve performance and reliability issues across cloud‑native and hybrid environments. The platform includes APM, infrastructure monitoring, log management, synthetic monitoring, and serverless/container integrations, and connects to major cloud providers and toolchains. Organizations use New Relic to speed root‑cause analysis, reduce downtime, and optimize resource usage by correlating operational data across the stack.