Senior Customer Success Coach, Enterprise
Culture Amp(1 month ago)
About this role
The Senior Customer Success Manager at Culture Amp leads customer strategic journeys, translating platform capabilities into measurable business outcomes while proactively mitigating churn and driving expansion. The role partners with executives and cross-functional teams to align adoption and value realization across a book of business and acts as an internal coach and advocate to scale customer success practices.
Required Skills
- Strategic Partnership
- Executive Influence
- Success Planning
- Data Storytelling
- Risk Mitigation
- Churn Prevention
- Product Expertise
- Adoption Management
- AI Utilization
- Systems Excellence
+7 more
About Culture Amp
cultureamp.comCulture Amp is a market-leading employee experience platform that helps organizations measure, understand, and improve workplace culture. Its all‑in‑one solution combines engagement and pulse surveys, performance reviews, development tools, people analytics, benchmarking, and action planning to turn feedback into measurable change. Designed for HR leaders, managers, and people teams, Culture Amp emphasizes intuitive workflows and data-driven insights to boost engagement, retention, and performance across global workforces.
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