Senior Customer Success Manager, EMEA

Fullstory(1 month ago)

HybridFull TimeSenior$126,337 - $169,396 (estimated)Customer Experience

About this role

As a Senior Customer Success Manager for EMEA at Fullstory, you will oversee a portfolio of 25-30 Enterprise customers, ensuring they derive maximum value from the Fullstory suite of products. Your role includes driving platform adoption, forging strategic partnerships with Sales for retention and expansion, and advocating for customer needs across Product and Engineering teams. You will utilize data analytics and AI tools to monitor customer health, create Joint Customer Success Plans, and maintain operational excellence to influence business outcomes effectively.

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Required Skills

Customer Success
Strategic Guidance
Platform Adoption
Value Realisation
Relationship Building
Data Analysis
Customer Advocacy
Success Planning
Operational Excellence
Salesforce Hygiene

+6 more

Qualifications

4+ years of experience in Customer Success, Account Management, Strategic Consulting, or related field

About Fullstory

www.fullstory.com

FullStory is a behavioral data platform designed to help businesses understand user sentiment by uncovering insights hidden within user interactions. It enables organizations to analyze and visualize customer behavior, ultimately aiding in the creation of products that foster long-term loyalty. By tapping into user behavior data, FullStory supports the development of better user experiences that meet customer needs effectively.