Customer Success Director
CallMiner
About this role
A Customer Success Director leads the customer success team, ensuring high levels of customer satisfaction and retention. The role involves developing strategies to drive growth and long-term value for clients.
Skills
About CallMiner
callminer.comCallMiner provides conversation intelligence and automation software for enterprise customer experience (CX). The platform analyzes customer interactions across channels to surface actionable insights, enabling smarter agent coaching, quality assurance, and automated workflows while helping reduce contact center costs. CallMiner’s solutions focus on Contact Center Experience and Experience Management, delivering analytics and automation to improve agent performance and customer outcomes. By turning conversational data into measurable business value, CallMiner helps organizations drive smarter, more efficient customer interactions.
Recent company news
KMWorldCallMiner forwards intuitive AI advancements to expedite CX automation
1 week ago
Business WireCallMiner Announces 2025 LISTEN Award Winners, Recognizing Achievements in Customer Experience, Automation, and Conversation Intelligence
Nov 4, 2025
DeloitteAmericans from CallMiner acquire Czech start-up Vocalls
Jun 4, 2025
Business WireCallMiner named a Top Place to Work in 2025 by The Boston Globe
Dec 3, 2025
en.ain.uaCallMiner acquires VOCALLS to boost AI-driven customer experience
Jun 4, 2025
About CallMiner
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for CallMiner.
Salary
$265k – $379k
per year