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Customer Success Engineer at NICE - ApplyBlast

Customer Success Engineer

NICE

4 months ago

3.8 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Customer Success Engineer will deliver world‑class service and support to NiCE customers, building strong relationships and acting as a trusted technical advisor. The role involves troubleshooting, guiding customers on product usage, and collaborating with internal teams to ensure successful outcomes throughout the customer lifecycle.

Responsibilities

Provide support to customers via phone, chat, email, and screen sharing
Build and maintain strong customer relationships as a trusted technical resource
Partner with internal teams to resolve technical challenges and meet SLA targets

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.