Customer Success Escalation Lead – United Kingdom

Magnet Forensics(1 month ago)

RemoteFull TimeSenior$125,844 - $169,271 (estimated)Customer Success

About this role

The Customer Success Escalation Lead – Onboarding at Magnet Forensics supports new and expanding customers through the early stages of their journey with Magnet products. The role focuses on delivering high-quality technical onboarding, initial deployments, and early-stage adoption activities to establish a strong technical foundation. It works closely with Customer Success, Support, and other internal teams to reduce adoption risk and accelerate customer time-to-value. This position also captures customer feedback to improve internal processes and the overall customer experience.

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Required Skills

Technical Onboarding
Product Configuration
Workflow Validation
Customer Guidance
Early Adoption Support
Product Walkthroughs
Technical Demonstrations
Technical Communication
Product Knowledge
Customer Alignment

+15 more

Qualifications

College Degree in Engineering
College Degree in IT
College Degree in Computer Science
Diploma in Engineering
Diploma in IT
Diploma in Computer Science
CompTIA Network+
CompTIA Security+
AWS Cloud Practitioner
Azure Fundamentals

+6 more

About Magnet Forensics

magnetforensics.com

New Relic is a SaaS observability and telemetry platform that helps engineering and operations teams monitor, debug, and optimize applications and infrastructure in real time. It offers application performance monitoring (APM), distributed tracing, logs, metrics, synthetic monitoring, alerting, a unified dashboarding experience, and a query language (NRQL) for ad‑hoc analysis. With agent-based instrumentation and support for OpenTelemetry, New Relic targets developers, SREs, and ops teams needing full‑stack visibility, collaboration, and cost-aware usage models. The platform also includes applied‑intelligence features to accelerate root‑cause analysis and surface actionable insights.