Customer Success Manager

Formic(1 month ago)

HybridFull TimeMedior$100,143 - $132,888 (estimated)Customer Success

About this role

The Customer Success Manager at Formic is the central point of contact for customers throughout the pre-deployment, onboarding, and post-deployment lifecycle, ensuring a smooth and professional experience. The role involves coordinating internal teams, managing documentation and communications, and acting as the customer advocate to drive adoption and identify expansion opportunities. The CSM also captures and amplifies customer feedback to inform product and process improvements and supports long-term engagement and success.

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Required Skills

Communication
Onboarding
Documentation
Project Management
Account Management
Stakeholder Management
Customer Advocacy
Relationship Building
Process Improvement
NPS Analysis

+5 more

About Formic

formic.co

Formic delivers end-of-line robotic automation for case packing and palletizing as a full-service Robots‑as‑a‑Service (RaaS) solution so customers can deploy automation with no upfront CapEx. Its turnkey systems combine palletizers and case packers with software (Formic Production Intelligence), 24/7 monitoring, maintenance, and support to increase throughput, cut labor costs, and simplify scaling. Formic primarily serves food and consumer‑packaged‑goods manufacturers (snack foods, candy, dairy, nuts, etc.) and offers pricing, quoting, and implementation resources to help companies adopt automation quickly.