Customer Success Management - Vertical Lead Public Sector

GOV.UK

3 days ago

3.2 on Glassdoor

Germany

Onsite

Full Time

Senior

0 applicants

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About this role

A Vertical Lead Enterprise - Public Sector at HRS owns the full commercial performance of a strategic industry vertical within the DACH market. They are accountable for vertical P&L, long-term customer success, and sustainable growth across enterprise and public-sector accounts. The role combines strategic ownership with team enablement, focusing on customer retention, value realization, and expansion through upsell and cross-sell opportunities.

Skills

Qualifications

5+ years of consulting/SaaS experienceProven commercial ownership or P&L responsibilityExperience leading complex enterprise programsStrong understanding of public procurementExperience in SaaS or consulting-driven environments

About GOV.UK

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.