Strategic Customer Success Manager - Public Sector

Confluent(2 months ago)

RemoteFull TimeManager$117,804 - $155,019 (estimated)Customer Solutions

About this role

The Strategic Customer Success Manager - Public Sector at Confluent is responsible for driving customer success, renewals, and subscription expansion for large enterprise accounts within the public sector. This role requires ownership of customer success initiatives, including consumption planning and use case mapping, while collaborating closely with sales and other internal teams to promote the value of the Confluent platform. The manager will serve as a trusted advisor, ensuring that customers realize the full potential of the data streaming technology, and will maintain relationships with key stakeholders to drive satisfaction and retention.

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Required Skills

Customer Success
Strategic Planning
Account Management
Renewal Management
Relationship Building
Stakeholder Engagement
Data-Driven Decision Making
Team Collaboration
Communication Skills
Salesforce

+7 more

About Confluent

www.confluent.io

Confluent is a leading data streaming platform that enables organizations to effectively stream, connect, process, and govern their data in real-time. Built on the robust foundations of Apache Kafka® and Apache Flink®, Confluent provides a unified solution that supports a range of data-driven applications and analytics. The platform empowers businesses to harness the full potential of their data, making it accessible and actionable across various use cases. Whether for data integration or real-time analytics, Confluent is designed to facilitate seamless data flow within modern architectures.