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Customer Success Manager I at Lyra Health - ApplyBlast

Customer Success Manager I

Lyra Health

13 hours ago

3.5 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Customer Success Manager I at Lyra Health serves as the primary relationship owner for mid-market employer customers, focusing on retention, renewals, and driving customer utilization goals. This role involves partnering with internal teams and stakeholders to ensure customer satisfaction, identify expansion opportunities, and leverage data-driven insights for business reviews. The position requires a proactive approach to account health monitoring and cross-functional collaboration to resolve issues and maximize product adoption.

Responsibilities

Manage renewals and identify expansion opportunities for employer customers
Support customer utilization goals through data-led business reviews
Monitor account health proactively to identify churn or operational risks

Skills

About Lyra Health

lyrahealth.com

Headquarters

Burlingame, California, United States

Company Size

501-1000 employees

Founded

2015

View Profile

Lyra Health is a workforce mental health company that partners with employers worldwide to deliver evidence-based mental health and well‑being services to employees and their families. It combines a vetted network of therapists, coaches, psychiatrists, and digital programs with personalized care navigation and data‑driven measurement to match people to the right care quickly. Lyra’s platform supports therapy, coaching, medication management, and scalable digital interventions, and offers outcomes reporting and integrations for HR and benefits teams. Employers use Lyra to improve access to care, reduce the impact of mental health on productivity, and measure clinical and business outcomes.