Customer Success Manager, Large Group and Retention

Blue Cross and Blue Shield of Kansas City(26 days ago)

HybridFull TimeManager$100,749 - $132,062 (estimated)Customer Success

About this role

Customer Success Manager at Blue Cross and Blue Shield of Kansas City serves as the primary relationship owner for large group commercial accounts and broker partners. The role focuses on driving retention and revenue growth while positioning the company as a trusted advisor on health insurance solutions. It emphasizes long-term partnership building with customers and brokers and collaboration across internal teams to support account success.

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Required Skills

Account Management
Relationship Building
Contract Negotiation
Sales
Retention Strategy
Broker Management
Presentation Skills
Healthcare Knowledge
Underwriting Collaboration
Implementation

Qualifications

Bachelor's Degree

About Blue Cross and Blue Shield of Kansas City

bluekc.com

Blue Cross and Blue Shield of Kansas City (Blue KC) is a health insurance provider dedicated to offering comprehensive health plans for individuals, families, and groups. With a focus on helping members live healthy and fearless lives, Blue KC provides a range of coverage options tailored to meet diverse needs. The company prides itself on being a trusted partner in health, renowned for its commitment to service and community engagement in the Kansas City area.

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