Customer Success Manager - Mid-Market (all genders)
Urban Sports Club
About this role
The Customer Success Manager will join the Mid-Market team to drive long-term client retention and maximize value from Urban Sports Club’s B2B offerings. This high-impact commercial role acts as a strategic partner to clients, guiding them through onboarding, adoption, and continuous value realization while supporting commercial growth. The position is based in Berlin or Cologne and focuses on securing renewals and expanding account revenue.
Skills
About Urban Sports Club
urbansportsclub.comUrban Sports Club is a subscription platform that gives members flexible access to a broad network of fitness and wellness partners across European cities. Through a single membership and mobile app users can book gyms, studio classes, swimming, climbing, and wellness services on demand with tiered plans and pay-as-you-go options. The company also offers corporate memberships for employers, focusing on variety, convenience, and flexible month-to-month access to activities.
Recent company news
GP BullhoundGP Bullhound advised Urban Sports Club on its +$600m sale to Wellhub
Dec 18, 2025
AxiosWellhub acquires Urban Sports Club for $600M
Sep 9, 2025
Fitt InsiderWellhub Acquires Urban Sports Club
Mar 25, 2025
Athletech NewsWellhub Acquires Urban Sports Club
Mar 27, 2025
The American BazaarApp whose CEO ditched Harvard, McKinsey, now worth $2.4 billion
Jul 31, 2025
About Urban Sports Club
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Urban Sports Club.
Salary
$94k – $125k
per year