Customer Success Manager (Mid-Market)

Popl(2 months ago)

RemoteFull TimeManager$70,000 - $110,000Customer Success

About this role

As a Customer Success Manager (Mid-Market) at Popl, you will manage a portfolio of mid-market customers, guiding them through the onboarding process and ensuring they maximize product adoption and achieve their goals. This role involves monitoring customer health metrics, conducting training sessions, and leading business reviews, while collaborating with internal teams to address issues and support renewal and growth opportunities. You will serve as the voice of the customer, providing feedback to improve the product and customer experience within the SaaS technology sector.

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Required Skills

Customer Onboarding
Customer Engagement
Relationship Building
Customer Education
Business Reviews
Renewal Strategies
Customer Advocacy
Cross-Functional Collaboration
Process Creation
Customer Success

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About Popl

popl.co

Popl is an innovative platform that serves as an in-person go-to-market solution, allowing users to capture leads and share digital business cards efficiently at events and in various settings. By utilizing artificial intelligence and its proprietary data enrichment engine, Popl enhances and verifies contact information, driving growth for businesses worldwide. Designed for ease of use, it facilitates seamless networking and connection management, making it a valuable tool for companies seeking to accelerate their marketing and outreach efforts.