Customer Success Manager, Mid-Market
AlertMedia(8 days ago)
About this role
A Customer Success Manager at AlertMedia owns strategic customer relationships for the company’s SaaS emergency communication platform, focusing on driving adoption, retention, and expansion. The role partners cross-functionally with Implementations, Support, Marketing, and Sales to ensure customers achieve business outcomes while supporting AlertMedia’s mission to save lives through timely communications.
Required Skills
- Relationship Building
- Outcome Measurement
- Risk Evaluation
- Account Management
- Cross-Selling
- Upselling
- Customer Training
- Quarterly Reviews
- Data Automation
- Gainsight
+7 more
About AlertMedia
alertmedia.comAlertMedia is a unified risk intelligence and response platform that helps organizations detect, assess, and respond to critical events while keeping employees and stakeholders informed. The platform combines real‑time threat monitoring, multi‑channel mass notifications, two‑way communication, location‑aware employee tracking, and incident response workflows with integrations and APIs. Companies use AlertMedia to reduce operational risk, accelerate recovery, and maintain business continuity and employee safety across distributed and global operations.
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