Manager, Mid-Market Customer Success

Spellbook(22 days ago)

RemoteFull TimeManager$80,000 - $120,000Customer Success

About this role

Spellbook is seeking a Manager of Customer Success to lead and grow a team responsible for onboarding, adoption, and renewals within a SaaS environment. The role involves building processes, coaching team members, and ensuring customer success outcomes while working in a fast-paced, remote setting.

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Required Skills

Customer Success
SaaS
Team Leadership
Renewals
Account Management
Onboarding
Forecasting
Stakeholder Management
Coaching
Customer Experience

About Spellbook

spellbook.legal

Spellbook is an advanced legal AI suite designed specifically for transactional lawyers, offering robust tools to enhance contract drafting and review directly within Microsoft Word. Utilizing cutting-edge technologies like GPT-4o, Spellbook enables users to automate document redlining, quickly generate content from templates, and access industry benchmarks to ensure compliance with standards. With a focus on efficiency, Spellbook has already processed over 10 million contracts for more than 4,000 legal teams across 80 countries, significantly reducing the time needed to manage legal documents. The platform prioritizes data security and privacy, ensuring compliance with various international regulations.

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