SMB Customer Success Manager, APAC

AutogenAI(29 days ago)

HybridFull TimeMedior$119,226 - $158,586 (estimated)Customer Success

About this role

The SMB Customer Success Manager at AutogenAI will own and manage a portfolio of 30–40 small and medium business customers, guiding them through onboarding, adoption, retention, and growth as a trusted advisor. The role operates in a fast-paced, high-growth AI/SaaS environment and works cross-functionally with Sales, Product, and Marketing to drive customer outcomes. It focuses on improving customer success metrics, driving renewals and expansion, and feeding customer insights into product development.

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Required Skills

Customer Success
Portfolio Management
Onboarding
Training
Renewals
Upsell
Cross-Sell
CRM
Product Feedback
Customer Engagement

+7 more

About AutogenAI

autogenai.com

AutogenAI delivers AI-powered proposal writing solutions that help businesses quickly generate tailored, professional sales and service proposals from briefs and reusable templates. The platform automates content creation, formatting, and boilerplate reuse while allowing teams to customize language and pricing for each prospect. Designed for sales, professional services, and agencies, AutogenAI supports collaboration and streamlined editing workflows to shorten proposal cycles and improve consistency. Its aim is to boost win rates and cut time spent on proposal production by combining natural language generation with business templates and tracking.