Customer Success Manager (m/w/d)

PCG(1 month ago)

HybridFull TimeManager$124,539 - $162,890 (estimated)PCG

About this role

A Customer Success Manager at Public Cloud Group (PCG) is responsible for fostering long-term relationships with clients in the DACH region, ensuring service and contractual goals are met while acting as a trusted advisor. Key responsibilities include coordinating service reviews, overseeing contract fulfillment, and identifying upselling opportunities based on customer needs. The role requires collaboration with various internal stakeholders and a solid understanding of cloud technologies, specifically within the Microsoft Azure/M365 ecosystem. The ideal candidate is proactive, customer-focused, and has a background in managed services and IT operations.

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Required Skills

Kundenentwicklung
Beziehungspflege
Service-Management
Vertragssteuerung
Kundenbetreuung
Onboarding
Upselling
Teamarbeit
Managed Services
IT-Betrieb

+10 more

Qualifications

ITIL-Kenntnisse

About PCG

pcg.io

PCG is a trusted partner for European businesses, dedicated to empowering them in developing and growing their cloud strategy. With a focus on providing certified expertise, PCG simplifies the cloud journey for organizations, facilitating a seamless transition and adoption of cloud technologies. The company's comprehensive services and tailored solutions ensure that businesses can effectively leverage cloud infrastructure to enhance their capabilities and drive growth.