Director, Customer Success Engineering

Confluent(2 months ago)

RemoteFull TimeDirector$165,400 - $198,500Customer Solutions

About this role

The Director of Customer Success Engineering at Confluent is responsible for leading the Customer Success Technical Architecture (CSTA) organization in EMEA, guiding a team of 40 technical advisors to enhance customer value realization post-sales. This role involves shaping the team’s vision and strategy, collaborating with sales and leadership to implement go-to-market strategies, and acting as a trusted advisor for customer escalations. The ideal candidate has a strong technical management background in SaaS, is results-driven, and excels in dynamic environments.

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Required Skills

Technical Leadership
Team Management
Customer Success
Strategic Vision
Performance Coaching
Stakeholder Liaison
Risk Mitigation
Business Transformation
Communication Skills
Adaptability

+4 more

Qualifications

Bachelor's degree in business, computer science or engineering, mathematics, or other quantitative field
Master's degree in business, computer science or engineering, mathematics, or other quantitative field

About Confluent

www.confluent.io

Confluent is a leading data streaming platform that enables organizations to effectively stream, connect, process, and govern their data in real-time. Built on the robust foundations of Apache Kafka® and Apache Flink®, Confluent provides a unified solution that supports a range of data-driven applications and analytics. The platform empowers businesses to harness the full potential of their data, making it accessible and actionable across various use cases. Whether for data integration or real-time analytics, Confluent is designed to facilitate seamless data flow within modern architectures.

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