Customer Success Manager

First Resonance(1 month ago)

United KingdomOnsiteFull TimeManager$105,000 - $135,000Customer Success

About this role

A Customer Success Manager at First Resonance is responsible for ensuring successful adoption and utilization of the company's software solutions in client manufacturing workflows. Key responsibilities include managing customer onboarding, building relationships with stakeholders, driving product adoption, advocating for customer needs, and facilitating renewals and expansion opportunities. The role also involves providing training and resolving client issues by acting as a liaison between customers and technical support teams. The ideal candidate will have experience in a customer-facing role and a solid understanding of manufacturing processes, preferably with a background in SaaS products.

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Required Skills

Customer Onboarding
Relationship Management
Product Adoption
Customer Advocacy
Renewals
Expansion
Issue Resolution
Training
Education
Communication Skills

+7 more

Qualifications

Bachelor's degree in Business Administration
Bachelor's degree in Marketing
Bachelor's degree in Engineering
Bachelor's degree in related field

About First Resonance

www.firstresonance.io

First Resonance is a technology company specializing in modern manufacturing solutions, particularly through its ION Factory Operating System. This software enables enterprises to streamline their production processes by providing advanced tools for compliance, traceability, and data management in manufacturing environments. It serves diverse industries, from aerospace and robotics to alternative energy, offering features such as automated workflows, real-time analytics, and integration capabilities to enhance productivity and operational effectiveness. By shifting from legacy systems to ION, manufacturers can achieve higher efficiency and adaptability in a rapidly evolving market.