Customer Success Manager - Renewals
Pipe17(3 days ago)
About this role
Customer Success Manager at Pipe17 responsible for owning a portfolio of post-sale customers end-to-end, focusing on retention, renewals, account growth, and day-to-day customer management. The role ensures customers realize value from Pipe17’s AI-native OrderOps platform and requires close collaboration with ecommerce operations, finance, and technical teams.
Required Skills
- Account Management
- Customer Success
- Renewals
- Expansion Revenue
- Onboarding
- Enablement
- Escalation Management
- CRM
- Forecasting
- Ecommerce
+5 more
About Pipe17
pipe17.comPipe17 is a cloud-based integration and fulfillment orchestration platform that connects e‑commerce storefronts, marketplaces, WMS, carriers and 3PLs to automate order routing, inventory sync, and fulfillment. Positioned as an API‑first, headless OMS alternative for brands and third‑party logistics providers, it offers pre-built connectors, event-driven workflows and tools to accelerate 3PL onboarding and reduce integration complexity. Customers use Pipe17 to get real-time visibility into orders and inventory, eliminate manual handoffs, and scale multi‑channel fulfillment without replacing existing systems.
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