Customer Success Manager - Renewals
Pipe17
About this role
Customer Success Manager at Pipe17 responsible for owning a portfolio of post-sale customers end-to-end, focusing on retention, renewals, account growth, and day-to-day customer management. The role ensures customers realize value from Pipe17’s AI-native OrderOps platform and requires close collaboration with ecommerce operations, finance, and technical teams.
Skills
About Pipe17
pipe17.comPipe17 is a cloud-based integration and fulfillment orchestration platform that connects e‑commerce storefronts, marketplaces, WMS, carriers and 3PLs to automate order routing, inventory sync, and fulfillment. Positioned as an API‑first, headless OMS alternative for brands and third‑party logistics providers, it offers pre-built connectors, event-driven workflows and tools to accelerate 3PL onboarding and reduce integration complexity. Customers use Pipe17 to get real-time visibility into orders and inventory, eliminate manual handoffs, and scale multi‑channel fulfillment without replacing existing systems.
Recent company news
The Providence JournalPipe17 Turns Agentic Commerce Readiness Into a 3PL Differentiator
1 week ago
Enterprise TimesPipe17’s Goetsch helps launch the Order Network eXchange a new standard for AI-ready commerce operations
Nov 19, 2025
GeekWireE-commerce logistics startup Pipe17 lands $15.5M and hires its first COO
Jan 10, 2025
PYMNTS.comPipe17 Raises $15.5 Million to Scale AI-Powered Composable Order Operations Platform
Jan 10, 2025
Retail Technology Innovation HubPipe17 brings in retail technology veteran Kelly Goetsch and bags $15.5 million in funding
Jan 13, 2025
About Pipe17
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Pipe17.
Salary
$87k – $116k
per year