Customer Success Manager
Aura(1 month ago)
About this role
The Customer Success Manager at Service Express is responsible for supporting and retaining enterprise customers across the full post-sale journey while helping shape a growing customer success function. This newer role focuses on ensuring customers realize value from services, driving renewals, and partnering closely with sellers and cross-functional teams. The position is hybrid based in Grand Rapids, MI, with remote candidates outside Michigan also considered.
Required Skills
- Customer Success
- Account Management
- Renewals
- Onboarding
- Customer Engagement
- Escalation Management
- Account Planning
- Prioritization
- Salesforce
- Reporting
+3 more
About Aura
comparably.comComparably is a workplace intelligence platform that provides anonymous employee ratings, reviews, and salary data to help people evaluate company culture and compensation. It aggregates employee feedback and benchmarking tools to produce company ratings, salary comparisons, and diversity & inclusion metrics. Job seekers use Comparably to research employers and compare offers, while companies use it for employer branding, recruiting, and compensation benchmarking. The service emphasizes transparency and data-driven insights to improve hiring, retention, and workplace practices.
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