Customer Success Manager | Responsable du Succès Client

Hootsuite

3 months ago

3.1 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Medior

1 applicant

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About this role

The Customer Success Manager at Hootsuite manages a select portfolio of customers and partners to ensure they achieve their business goals on social media. The role partners with internal teams to onboard clients, provide product updates, and support customer outcomes while promoting adoption, retention, growth, and advocacy. This is a hybrid role open to candidates near Hootsuite offices in Canada and reports to the Senior Manager, Customer Success.

Skills

About Hootsuite

hootsuite.com

Hootsuite is a social media management platform that centralizes scheduling, content creation, publishing, social listening, and analytics across multiple social networks. Its unified dashboard includes a content calendar, automation and approvals, team workflows, and performance reporting to help marketers plan campaigns, engage audiences, and measure impact. Hootsuite integrates with major social channels and third‑party tools and offers mobile apps plus enterprise features for collaboration, security, and compliance. Organizations of all sizes use it to streamline social operations and scale their social media strategy.