Customer Success Manager - Retention & UX Strategy (Remote)
LegalMatch.com
About this role
A Customer Success Manager specializing in retention and user experience strategy will manage client relationships, ensure customer satisfaction, and implement strategies to improve retention. The role involves collaboration with sales and marketing teams and focuses on enhancing user experience.
Skills
About LegalMatch.com
legalmatch.comLegalMatch is an online legal services platform that connects individuals with attorneys across various areas of law. The company provides an easy-to-use interface for users to ask legal questions and receive responses from qualified lawyers, allowing for better access to legal resources. LegalMatch's platform aids in streamlining the attorney selection process while empowering users to make informed decisions regarding their legal needs. With a focus on customer satisfaction and efficiency, LegalMatch seeks to enhance the legal experience for both clients and attorneys.
Recent company news
NewswireLegalMatch Highlights Evolving Data Privacy Standards as States Lower Compliance Thresholds for 2026
2 days ago
NewswireLegalMatch.com Alerts California Small Businesses: Navigating New Pay Transparency Laws is Critical for 2026 Compliance
Jan 12, 2026
ACCESS NewswireLegalMatch.com Advisory: Protect Monetized Social Accounts and Digital Stores Through Estate Planning
12 hours ago
Bloomberg Law NewsLegalMatch Hit With New Round of Fines in California Bar Dispute
Nov 19, 2021
Modesto BeeFormer lawyer accused of meeting teen on ‘Sugar Daddies’ site, having sex with her
Oct 25, 2017
About LegalMatch.com
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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