Customer Success Manager (Scaled Portfolio)
Newsela(10 days ago)
About this role
The Customer Success Manager at Newsela is responsible for managing a high-volume portfolio of educational accounts, focusing on driving retention, adoption, and expansion. They operate with autonomy and strategic judgment to ensure customer success and contribute to company growth.
Required Skills
- Customer Success
- Account Management
- Retention
- Expansion
- Salesforce
- Gainsight
- Gong
- Salesloft
- Data Analysis
- Customer Engagement
About Newsela
newsela.comNewsela is an education-technology company that provides a content and assessment platform for K–12 educators and districts, offering a large library of news and nonfiction texts rewritten at multiple reading levels. The platform pairs standards-aligned, leveled articles with lessons, formative assessments, quizzes, and teacher resources to support differentiated instruction and curriculum planning. Newsela also supplies analytics and classroom tools to track student progress, personalize learning, and integrate with school systems. Founded in 2013 by Matthew Gross and based in New York, the company emphasizes content aligned to national and state standards and timely, classroom-ready materials.
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