Scaled - Customer Success Manager
G2(1 month ago)
About this role
A Scaled Customer Success Manager at G2 is responsible for managing a high-volume portfolio of 60-75 mid-market accounts and over 300 accounts through scalable engagement strategies. This role focuses on driving customer satisfaction, adoption, and retention using data-driven insights, while collaborating with Sales and other departments to enhance customer experience and reduce churn. The CSM also contributes to developing success programs and optimizes customer journeys, all while operating within the AMER shift and maintaining a weekly in-office presence.
Required Skills
- Customer Engagement
- Portfolio Management
- Retention
- Risk Management
- Scaled Success Programs
- Cross-functional Collaboration
- Data Analysis
- Time Management
- Communication Skills
- Salesforce Proficiency
+6 more
About G2
www.g2.comG2 is a leading platform for business software and services reviews that helps organizations evaluate software solutions based on user ratings and social data. The platform provides comprehensive reviews for various categories, including CRM, ERP, HR, CAD, PDM, and marketing software. G2 aims to empower businesses to make informed decisions by offering insights into the performance and user experiences of different software products. With a strong community of users contributing their feedback, G2 facilitates transparency and trust in the software selection process.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at G2
Similar Jobs
Scaled Customer Success Manager
Coveo(1 month ago)
Manager, Scaled Customer Success Strategy & Operations
Ramp(2 months ago)
Scaled Customer Success Business Partner, AMER
Anaplan(19 days ago)
Scaled Customer Success Leader
harvey(3 months ago)
Scaled Customer Success Manager
Linear(1 month ago)
Customer Success Engineer
Pendo(1 month ago)