Scaled - Customer Success Manager

3 months ago

3.7 on Glassdoor

Bengaluru, India

Hybrid

Full Time

Medior

0 applicants

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About this role

A Scaled Customer Success Manager at G2 is responsible for managing a high-volume portfolio of 60-75 mid-market accounts and over 300 accounts through scalable engagement strategies. This role focuses on driving customer satisfaction, adoption, and retention using data-driven insights, while collaborating with Sales and other departments to enhance customer experience and reduce churn. The CSM also contributes to developing success programs and optimizes customer journeys, all while operating within the AMER shift and maintaining a weekly in-office presence.

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About G2

www.g2.com

G2 is a leading platform for business software and services reviews that helps organizations evaluate software solutions based on user ratings and social data. The platform provides comprehensive reviews for various categories, including CRM, ERP, HR, CAD, PDM, and marketing software. G2 aims to empower businesses to make informed decisions by offering insights into the performance and user experiences of different software products. With a strong community of users contributing their feedback, G2 facilitates transparency and trust in the software selection process.