Customer Success Manager, Strategic
ServiceTitan(1 month ago)
About this role
ServiceTitan is seeking a Customer Success Manager, Strategic Accounts to own the long-term success and value delivery for our largest customers, including franchise systems and multi-location enterprise accounts. The role focuses on building strategic partnerships with executive contacts and guiding account outcomes through cross-functional collaboration with product, sales, and services teams. The successful candidate will help ensure ongoing customer satisfaction and alignment with ServiceTitan’s solutions.
Required Skills
- Account Management
- Project Management
- Product Adoption
- Stakeholder Management
- Relationship Building
- Onboarding
- Training
- Data Analysis
- Executive Presence
- Escalation
About ServiceTitan
servicetitan.comOur all-in-one software is built for home and commercial contractors to keep all their service visits and construction projects running smoothly.
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