Strategic Customer Success Manager
Talkdesk(4 months ago)
About this role
Talkdesk is seeking an experienced Customer Success Manager to own post-implementation relationships for a portfolio of large accounts, serving as a strategic advisor to maximize customer value. The role focuses on driving retention and expansion through data-driven insights, cross-functional collaboration, and close partnership with sales. The manager will advocate for customers internally and help ensure successful adoption of Talkdesk products.
Required Skills
- Customer Success
- Account Management
- Onboarding
- Customer Support
- Relationship Management
- Upselling
- Cross Selling
- Renewals
- Product Advocacy
- Data Analysis
+12 more
Qualifications
- MBA (Preferred)
About Talkdesk
talkdesk.comTalkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.
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