Strategic Accounts CSM (IC)
Motive(6 months ago)
About this role
Motive is seeking a Strategic Accounts Customer Success Manager to serve as the primary customer-facing partner for its largest customers throughout their subscription lifecycle. The role centers on guiding strategic accounts through implementation and ongoing engagement to ensure long-term success and commercial growth. You’ll operate as Motive’s representative to executive stakeholders while partnering internally to support customer outcomes at scale.
Required Skills
- Customer Success
- Enterprise Accounts
- Implementation
- Account Management
- Customer Adoption
- Customer Training
- Stakeholder Management
- Executive Engagement
- Renewals
- Upselling
+5 more
About Motive
gomotive.comThe company is a digital product and web design studio that builds branded, responsive websites and marketing experiences for startups and growing businesses. They specialize in modern WordPress-based development, UX/UI and visual design, performance optimization, and integrating media and conversion-focused components (video, calls-to-action, and polished interactive elements). Their work emphasizes clean, reusable design systems, fast load times, and mobile-first layouts to improve user engagement and conversion rates.
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