Customer Success Manager
AppDirect(1 month ago)
About this role
The Customer Success Manager for AppDirect's Firstbase business unit manages and grows a portfolio of large customer accounts, acting as a trusted advocate to drive adoption and satisfaction of the Firstbase platform. The role focuses on maximizing retention, identifying upsell opportunities, and partnering with internal teams to improve product and service delivery. It supports distributed customers across the US and Europe and contributes to process and best practice development within the team.
Required Skills
- Client Onboarding
- Relationship Management
- Communication
- Planning
- Renewal Management
- Upselling
- Business Reviews
- Customer Feedback
- Escalation
- Process Improvement
+10 more
Qualifications
- BA/BS Degree
About AppDirect
appdirect.comAppDirect is a subscription commerce platform that helps companies execute digital transformation by powering millions of cloud subscriptions worldwide. Its solutions include configurable marketplaces, billing and subscription management, reseller/channel management, and distribution tools to automate the digital supply chain. AppDirect exposes APIs and a developer portal so software vendors, service providers, and distributors can launch marketplaces, manage partners, and scale recurring‑revenue businesses.
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