Customer Success Manager
AppDirect
About this role
The Customer Success Manager for AppDirect's Firstbase business unit manages and grows a portfolio of large customer accounts, acting as a trusted advocate to drive adoption and satisfaction of the Firstbase platform. The role focuses on maximizing retention, identifying upsell opportunities, and partnering with internal teams to improve product and service delivery. It supports distributed customers across the US and Europe and contributes to process and best practice development within the team.
Skills
Qualifications
About AppDirect
appdirect.comAppDirect is a subscription commerce platform that helps companies execute digital transformation by powering millions of cloud subscriptions worldwide. Its solutions include configurable marketplaces, billing and subscription management, reseller/channel management, and distribution tools to automate the digital supply chain. AppDirect exposes APIs and a developer portal so software vendors, service providers, and distributors can launch marketplaces, manage partners, and scale recurring‑revenue businesses.
Recent company news
BoiseDevBoise startup unicorn purchased by San Francisco company
Dec 1, 2025
Business WireAppDirect Closes Acquisition of Network and Mobility Lifecycle Management Platform to Complement Its Newly Launched Everything Store for B2B
Dec 10, 2025
PYMNTS.comAppDirect Acquires vCom to Bolster ‘Everything Store’ for B2B
Dec 10, 2025
ChannelE2EAppDirect Acquires Tackle.io to Launch a Cloud Commerce Platform for Channel Partners
Dec 10, 2025
Digital Commerce 360AppDirect expands B2B management capabilities with vCom acquisition
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About AppDirect
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for AppDirect.
Salary
$96k – $128k
per year