Customer Success Manager
Darktrace(1 month ago)
About this role
The Customer Success Manager will own a portfolio of ~200 Commercial and Mid‑Market accounts, ensuring customers realize ongoing value from Darktrace’s AI cybersecurity platform. The role focuses on driving product adoption, retention, and expansion while collaborating with Sales, Technical teams, and Cyber Threat Analysts. It includes identifying upsell and renewal opportunities to increase net revenue retention and supporting customers through their subscription lifecycle.
Required Skills
- Customer Success
- Account Management
- Product Adoption
- Renewals
- Upselling
- Risk Management
- Stakeholder Engagement
- Presentation Skills
- Time Management
- Collaboration
+1 more
About Darktrace
darktrace.comDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.
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