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Customer Success Manager at UpKeep - ApplyBlast

Customer Success Manager

UpKeep

1 day ago

3.5 on Glassdoor

Los Angeles, California, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Success Manager at UpKeep manages a portfolio of medium-touch accounts, driving product adoption and maximizing customer value to mitigate churn and uncover expansion opportunities. This role serves as the primary customer advocate, collaborating with cross-functional teams to deliver an exceptional experience and achieve key metrics like revenue retention and expansion. The position is hybrid, requiring office presence on Wednesdays and occasional travel for customer visits.

Responsibilities

Manage a dedicated portfolio of accounts to drive product adoption and maximize customer value
Achieve gross and net revenue retention targets while mitigating churn and expansion risks
Partner with cross-functional teams to resolve customer issues and improve internal processes

Skills

About UpKeep

upkeep.com

Headquarters

Los Angeles, California, United States

Company Size

51-200 employees

Founded

2014

View Profile

UpKeep is an AI-powered CMMS and EAM platform that helps maintenance teams manage work orders, assets, preventive tasks, inventory, and parts from any device. It offers mobile-first work order management, preventive and predictive maintenance, IIoT integrations, analytics, and automation to streamline maintenance workflows. UpKeep integrates with enterprise systems and provides reporting and API access to reduce downtime, extend asset life, and improve compliance and operational efficiency for manufacturing, facilities, property management, healthcare, and other asset-intensive industries.