Customer Success Manager
Ensign InfoSecurity(1 month ago)
About this role
Ensign is seeking a client-facing Service Delivery professional to oversee managed security and IT service contracts. The role acts as the tactical single point of contact for customers and internal teams, ensuring contract and SLA compliance while aligning service delivery with business and security objectives. The position also maintains project documentation, supports audits, and helps identify opportunities to expand services.
Required Skills
- Service Delivery
- Customer Liaison
- SLA Management
- Incident Handling
- Troubleshooting
- IT Operations
- Project Management
- ITSM
- Documentation
- Auditing
+5 more
Qualifications
- Diploma in Information Technology
- Diploma in Information Systems
- Diploma in Computer Science
- Diploma in Business IT
- Project Management Certification (Preferred)
About Ensign InfoSecurity
ensigninfosecurity.comEmpowering you with the region’s largest pure-play cybersecurity expertise & innovation. Your partner in confronting the challenges of the digital world.
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