About this role
A Customer Success Manager at Martell Group will help creators, coaches, and sellers maximize value from an AI-powered CRM by guiding onboarding, increasing adoption, and ensuring customer success. The role involves proactive engagement with customers in a fully remote setting in Canada and focuses on fostering long-term customer relationships.
Required Skills
- Customer Success
- Account Management
- CRM
- SaaS
- Communication
- Data Analysis
- Onboarding
- Relationship Building
- Support
- Product Knowledge
About Martell Media
danmartell.comDan Martell is an investor, executive coach, and bestselling author who helps founders and CEOs scale their businesses, boost productivity, and "buy back" time using proven systems and frameworks. He offers one‑on‑one coaching, group programs, content, and keynote speaking with particular expertise in SaaS, mindset, productivity, and leveraging software/AI to accelerate growth. Named a Forbes Top 10 business person to follow and a frequent speaker at high‑profile events, he runs Martell Media and authored the book Buy Back Your Time.
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