Customer Success Manager, Strategic

AcuityMD(3 days ago)

RemoteFull TimeSenior$160,000 - $210,000Customer Success

About this role

AcuityMD is seeking a Customer Success Manager, Strategic to build and maintain deep relationships with users at their key accounts. The role involves guiding onboarding, training, and ongoing engagement to ensure customer retention and value realization. The company is a rapidly growing SaaS provider in the MedTech industry, focused on improving access to innovative medical technologies.

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Required Skills

CRM
Customer Success
SaaS
Onboarding
Account Management
Relationship Management
Training
Change Management
Communication
Analytics

About AcuityMD

acuitymd.com

AcuityMD is a MedTech intelligence platform that provides medical device and life‑science commercial teams with precise healthcare data, AI‑powered insights, and intuitive workflows to accelerate go‑to‑market execution. Its product suite — including Care Journeys, Markets, Pipeline, Targeting, Territories, and Contracts — helps teams identify high‑value targets, disrupt referral patterns, improve conversion rates, and streamline core workflows. By combining rich clinical and market data with predictive analytics, AcuityMD prioritizes accounts, optimizes territory and pipeline management, and surfaces actionable opportunities. The platform is built to help sales, marketing, and operations move faster and win more in complex healthcare markets.

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