Customer Success Manager

ShipHawk(12 days ago)

RemoteFull TimeMedior$75,000 - $100,000Account Management & Customer Success

About this role

ShipHawk is a warehouse and fulfillment software platform that helps high-volume shippers automate logistics operations and reduce costs. The company is seeking a Customer Success Manager to ensure clients derive value from their products and have an excellent customer experience.

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Required Skills

Customer Success
CRM
Data Analysis
Onboarding
Account Management
Logistics
Communication
Relationship Management
Product Adoption
Retention

About ShipHawk

shiphawk.com

ShipHawk provides WMS and advanced shipping (TMS) software that automates fulfillment for parcel, LTL, and FTL shipments. Their platform is designed to increase throughput, cut labor and shipping costs, and improve inventory visibility and fulfillment accuracy. ShipHawk automates order routing, carrier selection, and fulfillment workflows for e-commerce and logistics teams. Their positioning: “automate the world behind the buy button.”

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