Customer Success Manager

CyberSheath(6 days ago)

RemoteFull TimeSenior$100,000 - $130,000Customer Success

About this role

CyberSheath Services International LLC is seeking a Customer Success Manager to own customer outcomes and serve as the single point of contact for clients. The role focuses on driving customer satisfaction, managing technical projects, and identifying growth opportunities, all within a cybersecurity and compliance environment supporting defense industry clients.

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Required Skills

Customer Success
Project Management
Compliance
Cybersecurity
IT Systems
Account Management
Technical Support
Relations Building
Process Improvement

Qualifications

5+ years of experience as a CSM
Deep knowledge of IT systems
Experience with end-user support
Certifications: A+, Security+, AZ-900, CISM, CCNA

About CyberSheath

cybersheath.com

CyberSheath is a managed security services firm that specializes in Department of Defense (DoD) cybersecurity compliance and CMMC readiness for defense contractors and other regulated organizations. They help clients implement and sustain NIST SP 800-171, DFARS, and CMMC controls through assessments, remediation, policy/program development, and continuous managed security operations. CyberSheath combines consulting, compliance-as-a-service, and managed detection-and-response to streamline certification and ongoing compliance. The company positions itself as a practical CMMC expert focused on reducing risk and enabling customers to win and fulfill DoD contracts.

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