Helpdesk Technician I

CyberSheath(1 day ago)

RemoteFull TimeJunior$55,000 - $70,000Information Technology

About this role

The Helpdesk Technician I at CyberSheath serves as the initial point of contact for users reporting technical issues and provides support for client IT systems across on-premise and cloud environments. The role supports a fast-growing cybersecurity-focused MSP serving the Defense Industrial Base and requires strong customer service and independent problem-solving.

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Required Skills

Troubleshooting
Customer Support
Windows
Linux
MacOS
Office365
Azure
Networking
Active Directory
Intune

+3 more

Qualifications

Bachelor's Degree Computer Science
Bachelor's Degree Engineering
Microsoft MD100
Microsoft MD101
AZ900
AZ104
CompTIA Security+
CompTIA Network+

About CyberSheath

cybersheath.com

CyberSheath is a managed security services firm that specializes in Department of Defense (DoD) cybersecurity compliance and CMMC readiness for defense contractors and other regulated organizations. They help clients implement and sustain NIST SP 800-171, DFARS, and CMMC controls through assessments, remediation, policy/program development, and continuous managed security operations. CyberSheath combines consulting, compliance-as-a-service, and managed detection-and-response to streamline certification and ongoing compliance. The company positions itself as a practical CMMC expert focused on reducing risk and enabling customers to win and fulfill DoD contracts.