Customer Success Manager
Melio(3 days ago)
About this role
A Customer Success Manager at Melio manages key customer relationships, focusing on driving retention, expansion, and customer satisfaction. The role involves strategic engagement, collaboration with internal teams, and utilization of various internal tools to support small business customers. The position aims to ensure long-term success for clients and provide valuable insights to the company.
Required Skills
- CRM
- Salesforce
- Customer Management
- Relationship Building
- Strategic Planning
- Data Analysis
- Communication
- SaaS
- Customer Success
- Financial Technology
About Melio
lifeatmelio.comMelio is a fintech platform that simplifies accounts payable and receivable for small businesses, enabling them to pay vendors and get paid online. It provides ACH and card payment options (including virtual cards), invoice management, and integrations with accounting platforms like QuickBooks to streamline cash flow and bookkeeping. Melio emphasizes world‑class user experience and developer‑driven product design as a modern, low‑cost alternative to manual bill payments and legacy banking. The company also shares engineering insights via an R&D blog and actively hires across product, engineering, and operations.
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