Senior Customer Success Manager, Canada
Abnormal(9 hours ago)
About this role
A Senior Customer Success Manager at Abnormal AI manages strategic customer relationships in the SaaS industry, focusing on driving adoption, retention, and account growth. The role involves collaborating with cross-functional teams, providing insights to improve customer experience, and ensuring long-term value realization.
Required Skills
- CRM
- Support Tools
- Salesforce
- Jira
- Account Management
- Customer Success
- Communication
- Data Analysis
- Networking
- Security
Qualifications
- Bachelor’s degree in a technical field
- Professional experience in SaaS or Customer Success
About Abnormal
abnormal.aiAbnormal AI is a cloud-native email security company that uses AI and behavioral analytics to prevent credential phishing, business email compromise (BEC), account takeover, and other sophisticated email attacks. Its platform protects cloud email environments (such as Microsoft 365 and Google Workspace) by modeling organization-specific identity, relationships, and communication patterns to detect anomalous or malicious messages. Abnormal provides automated detection, remediation, and investigation workflows to reduce risk and operational burden for security teams. Organizations choose it for contextual, identity-aware machine learning that aims to stop targeted attacks while minimizing false positives.
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