Customer Success Manager, MidMarket Southwest
Abnormal(16 hours ago)
About this role
A Customer Success Manager at Abnormal AI manages customer relationships, focusing on onboarding, adoption, and maximizing customer value. The role involves strategic planning and collaboration with internal teams to ensure customer satisfaction and retention in an enterprise SaaS environment.
Required Skills
- Customer Success
- SaaS
- CRM
- Jira
- Networking
- Email Security
- Product Management
- Relationship Building
- Technical Communication
- Strategic Planning
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field
About Abnormal
abnormal.aiAbnormal AI is a cloud-native email security company that uses AI and behavioral analytics to prevent credential phishing, business email compromise (BEC), account takeover, and other sophisticated email attacks. Its platform protects cloud email environments (such as Microsoft 365 and Google Workspace) by modeling organization-specific identity, relationships, and communication patterns to detect anomalous or malicious messages. Abnormal provides automated detection, remediation, and investigation workflows to reduce risk and operational burden for security teams. Organizations choose it for contextual, identity-aware machine learning that aims to stop targeted attacks while minimizing false positives.
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