Customer Success Manager
Melio(2 days ago)
About this role
A Customer Success Manager at Melio is responsible for managing key customer accounts, fostering customer relationships, and ensuring customer success with the company's platform. The role involves strategic engagement, feedback collection, and collaboration with internal teams to improve customer experience and drive growth.
Required Skills
- Customer Success
- Account Management
- CRM
- Salesforce
- Customer Engagement
- Data Analysis
- Communication
- Relationship Building
- Onboarding
- Product Feedback
About Melio
lifeatmelio.comMelio is a fintech platform that simplifies accounts payable and receivable for small businesses, enabling them to pay vendors and get paid online. It provides ACH and card payment options (including virtual cards), invoice management, and integrations with accounting platforms like QuickBooks to streamline cash flow and bookkeeping. Melio emphasizes world‑class user experience and developer‑driven product design as a modern, low‑cost alternative to manual bill payments and legacy banking. The company also shares engineering insights via an R&D blog and actively hires across product, engineering, and operations.
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