Customer Success Manager
Ordergroove
About this role
Ordergroove is seeking a Customer Success Manager to own the post-sales experience, build strong client relationships, and ensure customer success through strategic guidance and project management. The role involves collaborating with clients, understanding their business objectives, and delivering value to support their relationship commerce programs.
Skills
About Ordergroove
ordergroove.comIndustry
Technology
Ordergroove is a subscription and recurring-revenue platform that helps enterprise consumer brands turn one‑time purchases into ongoing customer relationships. It provides subscription management, recurring billing, configurable customer experiences (self‑service portals and replenishment flows), and analytics to optimize lifetime value and retention. Ordergroove integrates with merchants’ ecommerce, payments and order/ERP systems to automate fulfillment and reporting. The platform is positioned for “serious brands” seeking predictable revenue and scalable subscription programs.
Recent company news
PYMNTS.comBark Migrates Subscription Base to Ordergroove and Shopify
Aug 25, 2025
Investing.comBARK migrates subscription base to Ordergroove and Shopify
Aug 21, 2025
Business WireOrdergroove Launches Frontier: AI-Powered Relationship Commerce to Put Profitable Growth on Autopilot
Apr 15, 2025
TechCrunchOrdergroove picks up $100M to grow e-commerce subscriptions as a service
Nov 10, 2022
Crunchbase NewsOrdergroove Raises $100M To Bring Subscriptions To Consumer Packaged Goods
Nov 10, 2022
About Ordergroove
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Ordergroove.
Salary
$120k
per year