Portfolio Customer Success Manager
Qualtrics(29 days ago)
About this role
The Portfolio Customer Success Manager partners with clients in a post-sales capacity to drive adoption and long-term value from the Qualtrics platform. This role combines product expertise with client relationship management to build programs that meet customer objectives and deepen engagement. The position emphasizes technical fluency, strategic advising, and cross-functional collaboration to ensure successful customer outcomes.
Required Skills
- Customer Adoption
- Program Optimization
- Service Configuration
- Usage Analysis
- Stakeholder Management
- Platform Expertise
- Issue Escalation
- Demo Delivery
- Frontend Configuration
- Travel
+6 more
Qualifications
- Bachelor's Degree
About Qualtrics
qualtrics.comQualtrics is an experience management (XM) platform that helps organizations collect, analyze, and act on feedback across customers, employees, products, and brands. Its AI-powered analytics surface insights like at-risk customers and churn predictions and recommend actions to improve experience and drive revenue. The platform combines survey tools, real-time reporting, workflow orchestration and integrations to operationalize experience data at enterprise scale. Companies use Qualtrics to turn experience signals into measurable business outcomes.