Customer Success Manager
Formic
About this role
Formic is a company focused on making automation accessible to American factories through Robotics-as-a-Service, combining industrial robotics, proprietary software, and support to improve manufacturing efficiency and safety. The role involves managing customer relationships from pre-deployment to long-term engagement to ensure value realization and customer satisfaction.
Skills
About Formic
formic.coFormic delivers end-of-line robotic automation for case packing and palletizing as a full-service Robots‑as‑a‑Service (RaaS) solution so customers can deploy automation with no upfront CapEx. Its turnkey systems combine palletizers and case packers with software (Formic Production Intelligence), 24/7 monitoring, maintenance, and support to increase throughput, cut labor costs, and simplify scaling. Formic primarily serves food and consumer‑packaged‑goods manufacturers (snack foods, candy, dairy, nuts, etc.) and offers pricing, quoting, and implementation resources to help companies adopt automation quickly.
Recent company news
Business WireFormic Fleet Surpasses 400,000 Production Hours Backed by Expanded Product Portfolio
Sep 25, 2025
Yahoo FinanceHumanoid Global Announces Commitment to a Strategic Investment in Formic to Accelerate the Adoption of Autonomous Robotics in Manufacturing
Oct 21, 2025
NatureCO-promoted polyethylene hydrogenolysis with renewable formic acid as hydrogen donor
Aug 21, 2025
The New York TimesRented Robots Get the Worst Jobs and Help Factories Keep the Humans
Aug 30, 2025
Built In ChicagoFormic
Apr 8, 2025
About Formic
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Formic.
Salary
$100k – $130k
per year