Customer Success Manager

Locus Robotics(26 days ago)

CanadaOnsiteFull TimeManager$126,028 - $165,868 (estimated)Customer Success

About this role

The Customer Success Manager acts as a trusted advisor to customers to maximize the long-term value and ROI of Locus Robotics automation solutions. The role focuses on driving adoption, ensuring operational excellence, and collaborating with internal technical teams to support deployment and ongoing success. It is a high-visibility, customer-facing position that requires regular travel to customer sites.

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Required Skills

Operations Management
Customer Satisfaction
Technical Escalation
Warehouse Mapping
Preventive Maintenance
System Upgrades
Change Management
Performance Reporting
Post-Project Evaluation
Compliance Monitoring

+9 more

Qualifications

Bachelor's Degree in Computer Science, Engineering, CIS or Related Field
Valid Passport
Valid Driver's License

About Locus Robotics

locusrobotics.com

Locus Robotics builds AI-driven autonomous mobile robots and cloud software that automate and accelerate warehouse order fulfillment. Their scalable multi-robot systems work alongside human pickers to increase throughput, accuracy, and labor productivity while integrating with existing WMS and fulfillment systems. Delivered as a combination of hardware, orchestration software, analytics, and services, Locus targets e-commerce retailers, 3PLs, and distribution centers seeking faster, more flexible fulfillment.